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Good experiences should be easy to understand.
Our promise to youBefore confirmation
You can ask to cancel an unconfirmed request by email. Since this website collects no payment, an unconfirmed unpaid request has no online transaction to refund.
After an order is arranged
Return eligibility, the applicable window, return shipping costs, and any refund method must be confirmed in your order agreement. Contact us before sending an item back. We review requests against the agreed terms and applicable obligations.
Incorrect or damaged items
Report a problem promptly with your request reference and photographs where useful. We will review the issue and confirm the available remedy. Please keep the packaging until we advise you.